The location is great. The parking lot is just opposite the hotel. The room is a 2-minute walk from the beach. The beach is wide and there are few tourists. I saw the most beautiful sunrise. The large balcony is surrounded by green plants and is very suitable for sunbathing. It is quieter than other hotels at night. The double shower can take a shower at the same time. The hotel thoughtfully prepared three large bottles of drinking purified water and a woven bag for going out... I like Tulum starting from the hotel.
Instalações lindíssimas, atendimento ao cliente muito atencioso, mas sem ser invasivo.
Se você quiser ficar sozinho, ninguém vai te incomodar, mas se precisar de alguma coisa, basta enviar uma mensagem para a recepção pelo chat.
O restaurante é muito bem apresentado e tudo é delicioso, até mesmo no café da manhã.
O único ponto negativo, para mim, é que fecha cedo.
O lugar é encantador.
Hotel próximo a Zona Hotelera,Benito Juarez50% dos visitantes escolhem essa área
KKaren Elizabeth Biow2025.08.21
This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.
La habitación era bastante grande, contaba con un salón con sofá, la habitación que era independiente del salón y el baño que era bastante espacioso. Holbox no es un pueblo muy grande por lo que, estas cerca de todo en este hotel, pero no estas dentro de la zona de bares, restaurantes y a unos 5 minutos andando de la playa. De noche se me hizo un poco oscuro el camino al volver al hotel. Asi que bueno, si buscas tranquilidad y comodidad a buen precio, esta bastante bien.
Initially our room was not very nice- damp bed, broken toilet handle, intermittent hot water and generally tired.
However the management did address the issues by moving us to another room. The maids did a lovely job at creating new animals out of the blankets and added flowers on arrival.
Unfortunately the first evening meal was a disaster. One main meal was overcooked and served before starter (which was incorrect) and the 2nd main meal was served incorrectly twice. Finally, the front desk resolved some of the issues but no ‘compensation/ token, for the errors was offered.
The following days were better, the breakfast was good and the staff made an effort to make our stay better.
Although the hotel needs some renovations it was a chill and pleasant stay. Small beach but sunsets were beautiful.
Hotel próximo a Avenida Kukulkan,Cancún25% dos visitantes escolhem essa área
MMumuyouzhimaojiaodiandian2024.10.06
O hotel é muito bom. Reservei com alguma apreensão.
Mas o resultado final é muito satisfatório
Instalações: Para ser honesto, as instalações são um pouco antigas, o ar condicionado no escritório frontal não está frio (a sala estará fria).No primeiro dia, descobri que a torneira estava quebrada. Vários buracos no teto do chuveiro foram bloqueados, causando acúmulo de água.
Limpeza: Muito limpo
Ambiente: O ambiente do hotel é muito bom
Tem a sua própria praia de areia fina, muitos guarda-sóis e muitos locais para se deitar.
Há um total de quatro hotéis, dois dos quais exigem reserva. Geralmente, você pode agendar, desde que faça agendamento com antecedência.
O hotel que reservei é mais delicioso, principalmente o restaurante do pôr do sol, o churrasco, a massa e até a salada estão todos acima do padrão.
Serviço: As pessoas do Amigo são muito legais. Nós não lhes demos gorjetas especiais. Eles também ficaram muito entusiasmados.
Hotel próximo a Zona Hotelera,Cancún50% dos visitantes escolhem essa área
KKirill D.2023.12.25
Interfone
Muitas camas de praia e guarda-sóis, extremamente limpos, não designados para que pessoas de outras propriedades venham e usem, os garçons oferecem constantemente comida/bebida NÃO grátis 100 pesos para corona, comida mais do que em casa no Canadá cerca de 300 pesos para asas ou hambúrguer ou tiras de frango . Peixe acabado de cozer 750Pesos/kg, 3 tacos-300pesos.
Buffet minúsculo, se você acha que terá fileiras e mais fileiras de comida, pense novamente, pode ter um buffet de 20 pés de comprimento, EXATAMENTE a mesma comida por 10 dias (brutal). Uma pessoa trabalhando na estação de omelete com espera mínima de 12 minutos. você assina um recibo de 1100Pesos, não conseguia entender o porquê, então depois do 4º dia estávamos recebendo serviço ZERO, sim, nem oferecia uma xícara de chá / café, acabei descobrindo, eles esperam uma gorjeta de 10% sobre os 1020Pesos (custo do café da manhã para 2 pessoas), então 100 pesos cada vez que você come (NÃO estou brincando), então nossas gorjetas de 20 a 50 pesos foram suficientes!
Para jantares, SEMPRE saímos dos resorts quando estamos em Cancún, porque há tantas opções ótimas, este hotel não fica a poucos passos de restaurantes como Harry's, Mono, Ilios, mas a estação rodoviária fica do lado de fora (12 pesos em cada sentido)
Quarto de frente para a Lagoa, que é a estrada principal, pode ouvir TODOS os carros, pessoas conversando, tão barulhento dia e noite, além disso, nosso quarto ficava ao lado do quarto do zelador, então entrava e saía batendo a porta e falando no rádio das 6h às 18h (BRUTAL!) chuveiro é grande, pia flutuante, colchões duros como pedra, mas lençóis são super brancos, AC funcionou bem, 2 piscinas, restaurante e bar da piscina vazios. Muitas camas disponíveis, Check in/out super rápido e pessoas da recepção são extremamente prestativas!
Então tem posto de gasolina do outro lado da rua a cerveja custa 25 pesos, tem supermercado a 7 minutos a pé a cerveja custa 15 pesos e tem frutas frescas, bebidas, jarras de água
Basicamente, se você está procurando uma experiência mexicana com tudo incluído, comida / bebida barata, NÃO é isso! Se você procura um refúgio tranquilo com preços mais altos, mas ainda está no México, este é o lugar para você! Se você procura a mesma areia e tudo incluído, definitivamente precisa procurar outro lugar, a menos que não se importe em fazer compras em suas férias.
Eu voltaria a este local - duvido, simplesmente não faz sentido para mim no sentido da experiência no México! Definitivamente, não estou com vontade de gastar mais $ do que em casa
Muito bom
122 avaliações
8,5/10
Preço a partir de
SGD 151
por noite
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7.4/10
SSongxiangruiruiMy favorite hotel!
I also held my wedding here
The hotel is beautiful, and there are two museums that are also beautiful in the same style.
If you also like the original ecology, don’t hesitate to order directly
The scenery is incomparably beautiful, be sure to choose a sea view room
This is a hotel you must visit in your life!
GGuest UserWe absolutely loved this hotel. It is now our go to Cancun hotel every time we visit. From the moment we arrived we were given the warmest welcome. The location was perfect for us, just two minutes from the water. The beds are unbelievably comfortable and we loved having fresh water, towels and daily cleaning, plus fresh beach towels every day. It is so worth the money. Alejandro who welcomed us in the lobby was an absolute sweetheart, as were all of the staff. Truly a wonderful stay.
GGuest UserMy wife and I had an unforgettable and wonderful experience at NYX Hotel. The hotel's warm and hospitable experience made me extremely excited. Every delicious meal leaves me at a loss as to what to choose. The restaurant works very late every day, allowing guests to have a meal at any time. It is particularly worth mentioning that the front desk staff, Aejandro and Olivcr, helped me with everything. You know, I don't speak English, let alone Spanish. When there was a problem with the one-day tour I booked with the travel agency, Aejandro made many calls for me and helped me solve the problem. I want to thank these two handsome Mexican lads! Next time I come, I will still choose NYX!
HHajiyev ToghrulWhen i booked this hotel, just look photos and price. I think like this expensive hotel must be excellent. But...
1. This is like 3 stars hotel.
2. Personals very bad. If you didn't pay them, nobody served for you. Just one time they can give you juice or something. Second time you need wait 20 minutes
3. I booked room for 2 people. But inside everything for one. Need ask many time for bring one more soap, or shampoo. And surely need pay....
4. No any amenities. Just pool and restaurants.
5. Normally if you pay this money in Dubai or Turkey, you can see whats the 5 stars. He you can't see any stars.
6. I think have just one reason for like this high price. It's a erotic show. Name is erotic. Nothing more. Just name:):):):)
So, if you have money, and want to rest. Didn't go this hotel. I booked it for 5 days. But stay there just 1 night.
GGuest UserStandout was the unique rooms which are extremely private, spacious and beautifully designed along the lagoon. Personally I didn’t quite understand the ‘Butler’ concept and found some of the comms style a bit frustrating.
The other standout was the ‘Day of the dead’ celebrations. The property was decorated beautifully and very well organised. The opportunity to also participate was great as we felt emerged in the festivities. It would have been nice if the dinner package also included the face painting.
More broadly the property is set within mayakoba so you can explore the grounds including the other hotels and it was fun to explore on the bikes.
The only other thing to be aware off is also this is the more premium / exclusive hotel in mayakoba it’s still geared towards families or at least there where quite a few kids around. Finally don’t have high expectations of the beach it’s tiny and there isn’t much space.
If you want high end luxury visit Maroma.
MM495523****This might just be the best hotel I've ever stayed at! The rooms are spacious and comfortable, and they're cleaned daily, so it's always spotless. It's an all-inclusive resort, meaning all food and drinks are covered – and they're all high-quality too. I highly recommend the beachfront restaurant; just remember to make a reservation for the evening. The atmosphere is incredible, and watching the sunset with the sea breeze is pure bliss. The hotel has its own private beach with soft, fine sand, right outside your door. There's also a swimming pool and hot springs. It's connected to other hotels as well, so you can share some of their restaurants and pool facilities. Plus, there's a free show in the auditorium every night at 8:30 PM. All in all, it's incredible value for money. Highly recommended!
GGuest UserWe have been staying at this hotel for many years as a family and we absolutely love it. Super clean and spacious rooms, friendly staff, and great location. The hotel is located within a little bay next to Punta Nizuc that shields the shore from strong ocean currents, so the ocean is calmer. The hotel has access to the lagoon AND the ocean, so you have view to the water on either side of the hotel. The beach was clean and there is a little reef where you can see tropical fish. Super chill and friendly vibe <3
IIndhujaA great experience at Rancho Encantado which is located right on the lagoon! All the people in the property are so kind and understanding, and at this time we needed this flying in from DR! The food at the restaurant is also so good and worth it! The greenery in the property and the calm and quiet is something we always love and appreciate, and the location is only adding on to the charm of the place.
GGuest UserThe service was excellent; the hotel was very accommodating and the reception was warm and welcoming, meeting all my expectations. The hotel's pool and beach were quite good, and not too crowded. It's a good value-for-money option among the high-end hotels in Cancun.
LLuci.LuxyThis was our 3rd time here ( because of the jacuzzi in the room) . Unfortunately it was also our last visit . We paid for the room with jacuzzi . The AC in the room was broken , we couldn’t turn it off and it was freezing cold in there . We asked them if they could turn it off . They sent someone to fix it . We waited in front of the room for some time . They turned it off but the freezing cold air was still flowing and they told us ITS LIKE THAT WE CANT TURN IT OFF .. uh okay? We asked for another room . We changed the rooms and we discovered that the jacuzzi was not working 😂 the jets power was like when you turn on a faucet . We couldn’t even feel it. The water level was going down quickly so we had to refill the jacuzzi couple of times in one evening. Next day we asked for fixing it or changing the rooms, they sent someone again to fix it . We waited some time in front of our room as we didn’t want to leave our stuff unattended (probably around 1 hour) they were still fixing it and we had enough so we went to the pool. They “fixed” it in couple of hours and guess what . It was the same 😂🤌 I took the manager to the room and showed her the “power” of the jets and she told me that it is working . I told her I see it’s working but it has no power and this is not jacuzzi , it’s a bathtub with faucets on . She said this is the best they could do . I told her I was on the hotel before and I know how the jacuzzi should work and this is not working and I would like another room with all amenities working . She told me there are no more rooms left in our category 😂 only the ona with the broken AC . … I thought there will be some effort from their site to resolve this or offer something .. some gesture as an apology… but nothing they left us in room with broken jacuzzi and I explained to them many times that I booked the room only because of the jacuzzi . Tgey said sorry and left the room . sooo very disappointed and never coming back . I loved the hotel the first 2 times but it’s going downhill. That’s why it has 3 stars on Google and booking and everywhere else . Don’t go there if you don’t want to loose your nerves.
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