Most beautiful hotel so nice and easy to go everywhere around very nice staff and completely relaxed with nice service everything available in the room .
We were traveling from Georgia to Russia and needed a hotel before the border crossing so we could spend the night, shower, have breakfast, freshen up, and then cross the border safely in the morning. The hotel was perfect for all of this. We arrived late in the evening and were checked in quickly. It's a shame the receptionist didn't speak Russian (oh well). The room was warm, the bed was comfortable, and there was hot water—what else could you want?
We woke up in the morning to a stunning view from the window—mountains, snow, and more mountains!
The breakfast was wonderful; it seemed we were the only guests that day; they prepared it especially for us. We asked for some lunchboxes for the trip, and they gave us a ton of extra food—superb!
The only downside is that there's no power outlet outside; we were driving an electric car, so it would have been useful. A 220V outlet would cost $10.
Um dos melhores hotéis Na pista.Localizado perto do elevador de cabo (50m).O hotel TEM piscina, ham, sauna, massagem, bowling, bilionário, piscina de água quente na rua.
Um restaurante decente.
We made a temporary reservation because of snow and road closures. We booked a family room, which was the best room with a king bed. The hotel felt very deserted. The floors were generally closed and seemed to be under renovation. I had to leave early the next morning, so I left my room card at the front desk. I left without breakfast
I brought my mom here for 5 nights and it has been a wonderful stay. 1) we lived on the 3rd floor facing the Kazbegi mountains and the view was stunning. It was lovely sitting on the balcony in the evening chatting and sipping wine or having coffee in the morning 2) The location is great, lots of trails for hiking. To do most of them you will need to go down the hill (about 600m) and then up the hill on the way back. Going up the hill might be a bit challenging for some people but you can always get a cab if needed! 3) Food in the restaurant is delicious. I’ve noticed that guests (including myself) would stay inside or take their food outside on the terrace and spend hours having breakfast in the morning, it’s that relaxing. I had dinner in the hotel restaurant a few times and it was great. And it wasn’t more expensive than the food in most local restaurants down at the hill. 4) I recommend going to the pool especially if you find time when there are not too many people (I went in the morning and evening sometimes and most of the time few people there) 5) Very helpful and friendly staff. Always smiling, always polite, being very professional and calm.
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8,2/10
Very Good
📞Booking and Room Configuration The first disappointment was the difficulty we faced in choosing the right room configuration for our large group. For international travelers, it is quite inconvenient that the hotel can only be reached by phone if you need to book quickly. 🧖♀️Room Quality & Spa The cleanliness of the rooms is good. However, the bathrobes were in poor condition, and the slippers were very thin. When they got wet on our way to the outdoor pool, the spa staff refused to provide us with a fresh pair. I highly recommend bringing your own pool shoes. 🍽️Dining The breakfast here is truly excellent! However, the restaurant is overpriced for lunch and dinner, and the quality of the food is inconsistent—not everything was tasty. 🎿🏨Staff and Service The hotel’s rental shop was poorly stocked and almost out of equipment. We also had a very unpleasant experience with a lobby employee named Ani. Despite bottled water being complimentary during room cleaning, she refused to give us a bottle when we asked. Later, another staff member provided the water without any issues. This encounter felt extremely unprofessional and left a bad impression. ⛷️Location of the hotel is perfect for skiers. Lockers, ski-in/ski-out access everything is convenient and well-thought there.
5 star for facilities, 3 star for service. This lodge has great perks (outdoor Jacuzzi, Sauna, Indoor pool) and this makes it one of the best lodges out in Gudauri. My highlight was using the hot jacuzzi at 9 AM in the morning when it started snowing. The privilege of hot water out in the open was amazing. Breakfast is also decent but live station costs 10 LARI (for e.g Omelette) which came as a surprise to me. A-la-carte menu is well stocked. I especially liked the Shkmeruli in garlic sauce. These perks are from 8 AM - 11 PM. However, I didn't quite appreciate the service to be honest in general which is why I gave it a low rating. I came during an off season (once the ski season stopped). There were no smiles exchanged at either the reception, restaurant or the house keeping. One would argue that with fewer guests, the quality of service would increase but this instead went downwards. It felt borderline rude as in our country we treat guests with a smile and make sure they feel welcome regardless of it being an off/on season. The only pleasantries we could exchange with were with a middle aged Israeli couple who we met at the pool. Other than that the lodge was pretty much dead in April/May. Our only recourse was to spend the day outside, get back by 6 pm, use the facilities until 10 and then crash to bed.
The room are clean. Nice friendly front desk. If you are going to take the 930 free transportation up to the ski place, please be early than 930, they actually left around 915, even the front desk told you it’s 930. Or else you gotta wait for the 1030. We ended up walk up. Not too far, 15 mins 20 mins walk. Without the ski equipment is ok, just imagine you need to bring all the equipment up there. Plenty of steep slopes. The breakfast is super good for me. I don’t understand why others commented that it’s not good. Why so picky. It’s better than any hotels I stayed. If you think you are better than others, just don’t stay, go ritz Carlton then… Anyway. Nice hotel.
AAvp21The location is perfect with the best view of Kazbegi and Gergeti off in the distance. The host was very friendly and the room was clean and comfortable. Highly recommended.
AAnonymous UserVery clean and spacious room. Near to restaurant and Kazbegi town. Awesome view of mountain from our room. The host is friendly and give good information about local transport. We have a pleasant stay in Axien Hotel and I recommended the hotel.
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