Hotéis com Bar em Metro Manila, Philippines

Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.

Location is perfect if you're have a flight is near airport plus they have a free ride to airport make sure to booked 2 days a head. Near to SM Moa and Ayala mall Okada. wifi is so strong no need to put a password automatically .Breakfast need to queue for 30 minutes. Room is clean pillow in bed is superb. Only downside the TV in the living room every 15 minutes goes to stand by mode remote control not working properly need to press in the main tv to work again. We end up watching in the bed room. I call for maintenance still annoying goes to stand by mode every 15 minutes.

The Hotel was placed a small distance from the Naia T3 airport. You can get there by using the Runway Manila bridge. A good 5 mins walk. Staff were very polite, helpful and all smiles. The gym was clean and equipments looked new. The pool was clean, and the drink was delish. Kudos to the bartender!

My overall experience at Grand Westside Hotel Manila was good — the property is modern, clean, and the staff were courteous throughout my stay. However, the room assigned to me was on a lower level, and every night I could hear loud music and event sounds. As I was staying for five days on a business trip, this constant noise interrupted my rest and made it difficult to recharge after long workdays. For short leisure stays, the lively atmosphere might be fine, but for business travelers seeking quiet and uninterrupted rest, I would recommend requesting a higher floor or a room away from the event areas

I booked this room for my friends and they were so happy with the room. The room was big ang the staff were very nice and accomodating. Probably my go-to Makati hotel moving forward.

I purchased this hotel room for my sister-in-law who had a next day flight and it was amazing. You call them to get picked up at the airport and they offer drop-off service too. The van used to bring you is a fancy Benz. Overall, a great experience!!! P.S. My 6-year old nephew said it looks like the hotel is made of gold🤭

Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.

Rooms are standard quality, we liked the privacy despite being placed close to the buffet room. We actually enjoyed that we were assigned to the same floor as the buffet room so we can go there as early as it opens lol. This is our second time staying here and we really enjoyed the places around it. We needed to be near the SMX and it was below P100 for the grab fare. Plus, other restaurants were walking distance, like this mall with S&R in it, then to the other block we found an Orange Bucket restaurant with very good seafoods. Very nice experience!

I booked this hotel for an exhibition, my first time staying here. I only knew it was old, not much else. The location and room were actually decent. The wardrobe in the room used to have doors but they seemed to have been removed. The breakfast was simple but met basic needs. The room facilities were indeed old, and I heard there are newly renovated rooms upstairs, but they are more expensive. Apparently, rooms on the 5th floor and below are all old-style. I didn't have time to check out the pool or gym. Parking is available downstairs. It's located at an intersection, directly opposite the DOUBLE DRAGON mall. Overall, it was pretty average. A local friend mentioned it has a history from many years ago, but it's probably best not to know. DM me if you're curious.

I really have no complaints about this hotel other than the breakfast buffet gets boring after a couple of days. Not a lot of vegetarian options. The “taho” is pretty much gone by 9 am (so I suggest getting there early if you’re keen on trying it out). The location is central to a several malls, the parking is spacious (provided maybe that there isn’t a huge event going on). I highly recommend this hotel.