Hotéis com Bar em Metro Manila, Philippines

Subject: Feedback on Staff Training and Late Check-out Protocol We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie). However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight. Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence. Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.

Overall, we had a wonderful time. The restaurant though is not that big to accommodate the hotel guests during breakfasf time, so if you go there around 7am or later, you may have to line up and wait for a long time.

The staff in front desk very politely in answering our enquiries, hotel location closed to terminal 2 airport just 5 minutes walking distance. Overall very convenient to everywhere, will come back .

The hotel is clean, modern, and well-maintained, and the staff are consistently friendly and accommodating. The amenities and buffet breakfast offer good value for money, though both the elevator wait times and buffet lines can get quite long, especially during peak periods like our check-in on December 24. Despite these minor inconveniences, our overall experience was very positive and I would highly recommend this hotel. One suggestion for improvement would be to offer complimentary connecting rooms for guests who book multiple rooms, as this option is not currently available on popular booking platforms like Trip or Agoda. This would make family or group stays much more convenient.

Upon arrival, the security guard assisted us with our luggage, but no one offered further help until we reached the check-in area or when sending us up to our room. The check-in process was smooth, and we went straight to our room. As we walked through the corridor, there was a strange smell, but we chose to ignore it. The room itself was spacious and had everything we needed. However, cleanliness was an issue. There were stains on the bathroom floor, the non-slip mat was not very clean, and there was some dust around the room. We overlooked these at first. When it was time to sleep, the pillows had an unpleasant odor, which made me uncomfortable. They didn’t smell fresh, more like dust. Since it was late and my kids were exhausted, my husband simply covered the pillow with his clean shirt so we could rest. The next morning, I noticed stains on the bed sheets that were clearly not ours. They looked permanent, so I requested housekeeping. The towels also appeared old, no longer white, and while some of the extra towels we requested were acceptable, others were worn out. Parking was limited, with only a few slots available. Staff informed us that if the lot was full, we would need to pay for parking. When we returned to our room later, I was disappointed to find that the bed sheets still had the same stains. Housekeeping had only changed the pillowcases. Overall, the property itself was nice, but cleanliness needs significant improvement. For example, the brown stains in the bathroom should be addressed, the bathroom mat replaced, and the tissue box cleaned, it was black with visible dust and stains. On a positive note, the air-conditioning filter was clean, which I appreciated, as my previous stay elsewhere had been terrible in that regard. I’m not sure if I would stay here again. The only highlight was the staff, who were very accommodating and kind.

Bfast is fine the receptionist also are all friendly :) location is fine but i like the car service they can pick u up at the airport and bring u also back to airport its for free

Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs. After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding. Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.

Since I have a plan to go to arena for volleyball match, the hotel location is really help me out with just 5 minutes walking distance. One female staff was not so friendly (I guess coz we check in at 4am since our flight land late) and helpful but the rest is fine, they actually provide great customer service so will definitely book there again on my next trip.

Our stay was an amazing experience. The staff were very accommodating, friendly, and helpful. This is my third time booking this hotel, and I will definitely continue to come back. The location is perfect—just a short walk to Dragon Mall where most government offices such as NBI and Passport Renewal are located. It is also close to Baclaran Church, as well as 24-hour shopping and food spots. It only cost me 100 pesos by Grab from MOA to the hotel. We extend till 1pm cos my son love to swim at the pool. I am simply in love with this place.

Seda Vertis North will always be my go-to place especially during days when I need escape or I just feel like rewarding myself.