Este hotel oferece uma experiência geral agradável. Os quartos são espaçosos, limpos e bem equipados, com camas confortáveis que garantem uma boa noite de sono. O hotel oferece excelentes instalações, incluindo academia, piscina e business center, atendendo às diversas necessidades dos hóspedes. O café da manhã é variado e delicioso, e a equipe é simpática e atenciosa, respondendo prontamente aos pedidos dos hóspedes.
O melhor hotel em que já tive o privilégio de ficar. Edifício lindo, e só fica mais impressionante quando você entra. Quartos de alta qualidade e serviço de alta qualidade. Excelente propriedade e muito conveniente para as atividades da USC. A equipe da recepção é extremamente eficiente, agradável e prestativa. A propriedade é limpa e tem um charme antigo fantástico.
Hotel próximo a Gueliz,Marraquexe40% dos visitantes escolhem essa área
NNur mohammad Pwatary2025.02.12
A recepcionista do hotel foi completamente inútil. Quando reservei o hotel, solicitei o check-in antecipado com 10 dias de antecedência, mas o hotel não respondeu a nenhuma das minhas mensagens. Isso é um serviço péssimo. Entendo que às vezes não é possível fazer o check-in antecipado, mas se o hotel tivesse me informado, eu poderia ter reservado outro. E quando cheguei, uma funcionária reclamou na recepção que a pia do banheiro estava quebrada e a porta do vaso sanitário não trancava. Mesmo assim, me deram o mesmo quarto e me mantiveram lá por 3 horas de espera. 😡😡😡😡😡 Esta é a minha avaliação para a falta de resposta.
Hotel próximo a Gueliz,Marraquexe40% dos visitantes escolhem essa área
UUsuário anônimo2025.01.31
Foi bom pelo preço. Ótima localização em Gueliz, muito perto do shopping center etc. e fácil de chegar à medina de ônibus ou a pé.
Houve uma pequena inconsistência com o café da manhã. É servido em uma bandeja, em vez de um bufê. Não perguntam o que você gostaria, é mais como se você recebesse o que lhe é oferecido. Várias vezes ouvi pessoas recebendo panquecas ou pão etc. em outras mesas, e eu não. No entanto, os doces eram muito bons.
Fui sentar na área externa da piscina em uma ocasião enquanto esperava meu traslado para o aeroporto. Havia um total de 3 espreguiçadeiras, mas muitas mesas para as pessoas que vinham comer no restaurante. Alguns homens entraram e se sentaram nas mesas, pediram uma bebida e estavam fumando; não é uma área enorme, então era tudo o que se conseguia cheirar e respirar. A área da piscina fica quase toda na sombra.
Os funcionários foram muito simpáticos e me permitiram fazer o check-in mais cedo. Como viajante solo, me deram um quarto com duas camas de solteiro em vez do quarto de casal, como mostrado nas fotos quando reservei como quarto individual. Mas foi bom.
O ar-condicionado funciona bem, as camas são confortáveis e o lugar é silencioso. ADOREI Marrakech!
Hotel próximo a Gueliz,Marraquexe40% dos visitantes escolhem essa área
GGuest User2025.08.05
It was my first time in Africa, and I chose this hotel. It's just across the street from Marrakech Station, but the surroundings are average. The hotel is located in the new town of Marrakech. Personally, I think it's a good choice compared to the dangers of the old town. One caveat: Marrakech's buses are not very punctual, so I recommend taking a taxi. The hotel is about 10 euros from the airport.
Tivemos 5 dias fantásticos!
Gostamos muito deste hotel durante os 5 dias. Foi ótimo que não estivesse muito cheio. Os funcionários, da recepção à limpeza e ao serviço de quarto, foram todos incrivelmente simpáticos e prestativos. O quarto era limpo e arrumado diariamente.
Não ficamos perto da piscina, o que na verdade apreciamos, pois era maravilhosamente tranquilo lá. Havia três elevadores disponíveis e quase nunca tivemos que esperar.
Nossa estadia incluía café da manhã. O serviço foi amigável e a comida simplesmente excelente: nada sofisticado, mas boa e saborosa. Usamos apenas a piscina coberta, onde notamos que o filtro era trocado a cada duas horas, o que é bom saber que está bem conservada.
A localização é ideal; você pode chegar a qualquer lugar rapidamente. É especialmente conveniente poder ir a pé direto para o shopping Menera Mall. As crianças se divertiram muito na área infantil.
Uma estadia fantástica, e lembramos com carinho desses 5 dias! Definitivamente recomendado.
Fiquei surpreso com a piscina que tem 2,20 m de profundidade onde pude pular. Seria conveniente se eu ficasse mais tempo. Também foi ruim quando meu ar condicionado estava com defeito e eu tive que mudar de quarto e o técnico não sabia falar inglês e ele quase não descobriu o que estava acontecendo
É um hotel econômico decente, com quartos amplos. A área ao redor lembra um pouco uma vila de outlets, com muitas lojas. No entanto, algumas das comodidades do quarto estão danificadas. Por exemplo, o botão de ajuste da saída de água do banheiro está quebrado, então a água só sai do chuveiro e não pode ser trocada para o chuveiro de teto.
The hotel manager and his team were exceptionally warm and welcoming. The food was of high quality, and both the service and reception were delivered to a very high standard.
Some challenges encountered, which appear to be beyond the hotel’s direct control, included the condition of the road leading to the hotel — rough and dusty — as well as the lengthy 45-minute journey from the airport. Additionally, there were WiFi connectivity issues during the first two days of our stay; however, these were eventually resolved.
Lastly, the intensity of the Marrakech heat was truly remarkable.
Overall, I would rate the hotel a respectable 7 out of 10.
Muito bom
51 avaliações
8,6/10
Preço a partir de
IDR 1.168.709
por noite
Verificar disponibilidade
Veja todos os hotéis com Bar em Marrakesh-Safi
Explore avaliações de hóspedes de hotéis em Marrakesh-Safi
Ver tudo
8,9/10
Very Good
GGuest UserThat was my garden view I booked, is that even a garden??. Didn’t have any slippers in my room & to have a robe it is a 1,000 MAD deposit? in all my travelling that is on unheard off to me. Should have stated that on there amenities. I’ve stayed at multiple 5 start hotels this was unheard of to me. Also if you want to bring in a McDonald’s forget about it the security will stop you from bringing it into the hotel. Not only me but other guest too was stopped. Should have these rules stated while booking to save us the embarrassment.
Other than that the stay there was amazing, breakfast amazing but was let down by the issues mentioned.
GGuest UserThis is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
AAmeen0607I had a pleasant stay at this hotel. The location was excellent, making it easy to get around and explore the area. The room was very clean and well-maintained, and the staff were friendly and welcoming. However, the breakfast could have been better — the selection was limited and could use a bit more variety. Overall, it was a comfortable and enjoyable stay.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
GGuest UserPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
GGuest UserStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
GGuest UserThe staff were very helpful and attentive. The breakfast was generous and varied, with something for everyone, and the cleanliness was impeccable.
GGuest UserVery dissatisfied with the hotel's service. After I checked out, I found that my important medicine was forgotten in the hotel room. I called the hotel to help express it to Rabat. The hotel said no. I could contact my own contacts to get it. How can I operate as an exotic tourist? I am staying in a hotel just hoping to get help from a hotel in a foreign country.
Para reservar um hotel na Trip.com, basta inserir seu destino, as datas da viagem e o número de hóspedes no campo de pesquisa. Em seguida, navegue pelos hotéis disponíveis e selecione o de sua preferência. Siga as instruções para inserir as informações de pagamento e concluir a reserva.
Como encontrar hotéis baratos na Trip.com?
Há várias formas de descobrir hotéis acessíveis na Trip.com. Você pode restringir os resultados da pesquisa filtrando os hotéis conforme a faixa de preço da sua preferência ou classificar os resultados por preço para ver primeiro as opções mais em conta.
Onde posso encontrar as ofertas de hotéis da Trip.com?
O Trip.com oferece uma seleção diversificada de ofertas e promoções de hotéis diariamente, durante todo o ano. Você pode encontrar facilmente essas ofertas especiais em nossa página de ofertas. Além disso, se você for membro do nosso programa de fidelidade, poderá fazer login em sua conta e encontrar tarifas com descontos exclusivos nas páginas da lista de hotéis.
Como conseguir hotel gastando menos?
Às vezes, reservar hotéis no meio da semana é mais barato, mas também depende da estação do ano.
Quantos hotéis estão disponíveis na Trip.com?
Na Trip.com, você pode encontrar mais de 1,5 milhão de hotéis em mais de 230 países ou regiões. Ainda não decidiu qual hotel reservar? Navegue pelo nosso site e encontre sua acomodação ideal!
Posso cancelar ou alterar minhas reservas de hotel na Trip.com?
Depende da política do hotel e da data do cancelamento. Verifique a seção de políticas nas páginas dos hotéis listados. Para cancelar ou alterar suas reservas, faça login na sua conta Trip.com, clique em "Minhas reservas" e siga as instruções.
Como posso entrar em contato com o atendimento ao cliente Trip.com?
O atendimento ao cliente Trip.com funciona todos os dias. Acesse o atendimento ao cliente no site ou app Trip.com e envie sua solicitação. Você também pode entrar em contato por telefone ou chat, dependendo da sua localização.