We had such a wonderful stay at The Pearl South Pacific Resort! My boys had an amazing time – from the pool to the beach and all the little activities, there was never a dull moment. The staff were welcoming and the atmosphere made it so easy to relax and enjoy our holiday.
Everything about our stay was great, except for the internet connection, which could definitely be improved. Other than that, it was a fantastic experience for the whole family, and we’d love to come back again!” 🌴☀️💦
Excellent resort hotel short walk from Latoka centre. The rooms were large, comfortable and clean. There is a guest laundry in the hotel and a good supermarket and wine store nearby. The breakfast was quite good but not amazing. The staff were excellent. Ignore Google Maps in Latoka as it takes you the long way around or into one way roads going the wrong way. Dinner at the Fiji Northern Club or the smokehouse at the South Seas club recommended.
Where do you start. Greeted us with sincerity and had bn upgraded. The Bures were beautiful, everything you need. But could have used a bigger fridge .Gardens were immaculate. Staff were amazing, kind, genuinely friendly. Went out of their way to know our names. At dinner we were welcomed with their welcome song. We stayed twice. We had already booked our timeshare for our second week and were very sad to leave. All the staff came together to sing Fijis good bye song ‘Isa Lei’ which brought tears to our eyes. Only spent three nights at our timeshare and rang Crusoes to say we were coming back. They welcomed us back with open arms. Snorkeling was great. Activities were pre organized for the next day. We loved every moment and we will def be coming back next year. We made lifelong friends
Hotel is conveniently located on the beach.
The room was nice, simple and clean.
In particular, the customer service at this hotel was incredible. The ladies at reception were so helpful with how to get around Nadi using the bus system and also at making sure tourists like myself were not being scammed by taxis. All the staff were lovely and had such beautiful smiles every day.
Excellent stay. Great customer service, housekeeping staffs are so friendly and infact all staffs are. But the only downfall is carpark. It should be maintained with lights and at least concreted as a proper carpark. Very easy to get robbed in dark and all sand and mud get into the hotel lobby as it sticks on the shoes. I believe the establishment can have a fair view on that. Overall 10/10. Definitely my go to place ..breakfast is lovely a few more selections can be overwhelming and yeah the chefs do need to learn to smile when asked for help . It doesn't cost to smile .
We only stayed two nights but really liked the hotel. This was a 'try out' stay for us! This is definitely not a 2 star rated resort. Alot of work has been completed here. The rooms are very contemporary and well appointed.
The pool is sparkling clean! Well done ro Ronnie the pool attendant who takes great pride in keeping the water crystal clear. A new deck is to be built around the pool in 2024.
Tui was excellent with his cooking demonstration and Masu was very funny behind the bar. These guys added to the quality of our short stay!
The dining area, unlike the bures is very bland and really needs some Fijian character. The food is, at best, very good. Slightly more pricey than other resorts we have stayed in at Fiji over 5 weeks in 2023. The cocktails are also more pricey. Unless you have a car, the resort appears isolated from other eateries.
Overall though, we enjoyed our two nights and would consider a return.
Very friendly people, very welcoming and peaceful.
Food are so delicious.
I would recommend it to anyone who wants to be free from stress to visit Duadua resort.
Me hospedei aqui por duas noites em um dormitório, o alojamento 1. Eu tinha uma cama beliche em cima e não havia corrimão, então fiquei bastante preocupada em cair. Também não havia tomadas dentro do quarto - apenas uma do lado de fora, na área do banheiro. Aparentemente, os outros dormitórios têm tomadas e corrimãos.
A comida é servida apenas em horários fixos, mas tinha um preço bem razoável! Jantei sopa de ervilha em uma noite (5/5!), um curry vegetariano na noite seguinte (3/5) e um hambúrguer vegetariano no almoço (4,5/5). O café da manhã incluso era bem básico, mas bom o suficiente! Havia leite de soja e de amêndoas disponíveis.
Há uma lojinha/café ético bem charmosa nas proximidades, o que é ótimo, mas fora isso, acho que não há muitas outras opções de compras a uma curta distância a pé.
O resort oferecia atividades diárias, o que é um bônus! A piscina também era muito boa e a praia é ótima para mergulho com snorkel!
A minha parte favorita da casa de praia era o chuveiro na área do banheiro anexa ao dormitório/chalé. Era uma área externa, mas isolada, e a pressão do chuveiro era incrível! E a água, quentinha. No entanto, o vaso sanitário em si tinha um cheiro muito ruim e eu não me atrevi a chegar perto.
One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.
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135 avaliações
9,2/10
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R$ 625
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8.2/10
Very Good
ZZoeZoeLo1. I arrived at the hotel at 9am, because of the room not yet ready, we wait until at 1pm, the staff said the room is almost check out, will be ready at 2:30pm, we wait for almost 6 hours, until after 3pm, it's the check in time, the staff said the room still not yet ready. OMG... but at last, thank you to Trip.com for resolving the problem; we got a refund for the first night.
2. Room service is really bad; the box of tissues, the shampoo, and the body lotion all need to wait for a day to refill.
3. The lobby is very, very small, does not look like a 5-star hotel, and many people sleep on the sofa; they also wait for a long time to check in.
4. The Fiji Airlines counter is not open all the time, so we had to take the luggage by ourselves and check in at the airport at last.
5. The only good point to stay is that the port is very near, it's convenient for island hopping, and the restaurants are not bad.
Llp_948Overall, the hotel is beautiful and offers a very pleasant setting. The facilities are well maintained, and the atmosphere is relaxing. A special mention to the staff, who are always present, smiling, and genuinely willing to help at any time, their service is definitely a strong point of this hotel.
However, there was a significant issue regarding the room booking. I had reserved a room with an ocean view, and the photos clearly showed this. Upon arrival, I was assigned a room set far back, with no real ocean view. After speaking with reception, I was told that the photos were inaccurate and that the issue came from Trip. Regardless of whether this is the responsibility of the platform or the hotel, this situation is simply not professional and creates unnecessary disappointment.
For those specifically looking for a nice ocean view, this may not be the right place. The water itself is not particularly appealing, as it appears green and not very clear.
Access to the hotel is quite unique, as you need to take a small boat (about one minute) to cross from one side to the other, which can be a nice experience but may not suit everyone.
Lastly, if your room is located far from the reception area, you will need to rely on golf car to get around the property. Unfortunately, these are not always readily available, which can be inconvenient.
In summary, the hotel has great potential thanks to its setting and excellent staff, but some aspects, especially booking accuracy and logistics could be significantly improved.
GGuest UserThe rooms are tastefully decorated and well-equipped, and the views are absolutely perfect. The restaurant quality is also good, and watching the sunset at the fish bar was a fantastic experience. The staff are all incredibly well-trained, enthusiastic, and professional—it's not just a few individuals, but every single employee is welcoming and ready to assist with anything you need. Marriott's hotel training really shines through here. If I had to nitpick, the hotel sofas are a bit dated and starting to yellow slightly, and while the bed sheets are clean, they also show a bit of age with a slight yellowish tint. On a positive note, the bed and pillows were incredibly comfortable; I rarely sleep this well in a hotel. This is definitely a highly recommended top-tier hotel in Fiji.
GGuest UserWished we’d stayed longer! We used as a quick 1 night stay before departing for an island stay ferry. However after staying here, we’d recommend staying here and doing day trips to islands. Great location only 10 mins coach journey to the ferry port.
One of the best breakfast selections we’ve had anywhere in the world - variety & freshness. Fantastic spacious & clean room, loved that specially filtered meant tap water was available, and the free reusable drinks bottle was a nice touch.
Didn’t get to use the pool in such a short time, but it looked lovely. Would highly recommend!
GGuest UserWe stayed at Club Fiji for our entire 5-day visit, and after exploring the area during our stay, we believe it was the best choice in Nadi. Why did we love it?
The location is fantastic — right on the beach (we stayed in a beachfront bure), close to the airport but without any airplane noise. There’s a convenient free shuttle to many activities like the Vau Contemporary Dance performance or a Denarau snorkel cruise, and a taxi to Nadi town costs about 10 FJD.
Our beachfront bure was newly renovated, clean, and had everything we needed — not fancy but comfortable. The beds were made regularly if we weren’t in the room when housekeeping came by.
The grounds are stunning, with beautifully kept gardens and loads of chill-out spots — beach beds under umbrellas, hammocks on palm trees, two pools, and lovely spaces to eat or have a drink.
The service was very personal, with staff always checking if we needed anything. They even have a travel expert on-site to help plan your activities and bookings.
Entertainment happens most nights, ranging from the unique way dinners are served (like Korean grills or beach BBQs) to concerts and local celebrations.
Food-wise, the buffet breakfast is simple but adequate since there are few other options nearby; the à la carte dinner menu is decent, but the special grills are outstanding.
We really loved the authentic Fijian atmosphere here, which felt very different from the typical all-inclusive resorts—it had a feeling you couldn’t find just anywhere in the world.
MMizLilyBeeJust needed a quick nights rest before an early morning flight. Smugglers was just what I needed. Guest service was efficient, location is conveniently on the beach restaurant was delicious and the room facilities were clean. They even had an airport shuttle for my sunrise flight.
GGuest UserYou can watch fish in the sea and feed them. The scenery is pleasant. The bed in the room is big, but the room is small. It is very comfortable in the sea water in summer. The fish can be seen most clearly in the sea. They are colorful and very beautiful. It is worth a visit. It is very suitable for bringing children to play
JJasminlyI loved the luxurious lobby and our room with a beautiful pool view. The beach at night is stunning, especially with the fire decorations. The location is very convenient, being close to the airport, and the food is also good.
However, there were some issues. We called twice for extra towels and to replace a dirty vanity kit in our room, but no one came. Some staff also seemed to take advantage of travelers. For example, we had to wait a long time to get a refund for a drink we bought at the pool bar and could only receive it after repeatedly asking. Additionally, we tried to book an early morning taxi to the airport, but the staff claimed it wasn’t possible because taxis weren’t available at that time. Later, we saw a taxi at the hotel front dropping off a passenger. The staff then quickly came out to say she can book one now.
Overall, while the property and amenities are lovely, service issues affected our experience.
GGuest UserNo major issues with the stay, and the staff were genuinely lovely and helpful. However, the hotel itself has clearly seen better days, and the aging infrastructure is starting to show.
What was most disappointing is that the small details that usually make Mercure a reliable, universal brand were consistently letting us down. For example:
Pillows were clean but desperately need replacing — one was purely decorative, and the other was so hard it could have doubled as a car jack.
Door handle and its protective plate were loose.
Broken light bulbs in both the corridor and the room.
Towel rack barely hanging on.
Fresh paint stains visible everywhere, including on furniture.
Anti-slip mats in common areas (especially the breakfast area) were dirty.
Hedges around the pool were untrimmed.
Small rubbish and paper left around the pool garden and not cleaned up.
Room service trays left in the corridor for over 12 hours.
Arrival porch not properly cleaned.
Individually these are minor issues, but together they create a strong negative impression. The hotel is showing its age, and it feels like management isn’t doing regular checks to maintain the expected standard.
Small things matter — and unfortunately, they added up.
PPum_PumWe had a wonderful 4-day stay at this lovely beachfront property. The location is fantastic—just steps away from a well-maintained beach, offering a peaceful and scenic atmosphere. The hospitality of the staff truly stood out; everyone was incredibly friendly and welcoming, always greeting guests with warm smiles.
I stayed in the Frangipani room, which featured a unique outdoor bathroom that added a charming touch to the overall experience. The bar and bartender deserve a special mention—the drinks were excellent, and the overall vibe was relaxed and enjoyable. The food served throughout my stay was also quite good, with a decent variety and great taste.
Qual é a tarifa média para hotéis com Bar em Viti Levu Group?
Para hotéis com Bar em Viti Levu Group, o preço médio nos dias de semana é de R$ 1.684, e o preço médio nos fins de semana (sexta a sábado) é de R$ 1.703.
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