GGuest UserOur last stop on this trip to Northeast China was Changbai Mountain, and after checking online reviews, we chose this Crowne Plaza hotel with real hot springs. The service was truly exceptional, exceeding our expectations. Even before we arrived, our dedicated concierges set up three service groups, providing thoughtful guidance on check-in, shuttle times for the ski resort and Changbai Mountain scenic area, and family-friendly activities at the hotel. Any issues that arose during our stay were immediately addressed and resolved beyond our expectations, which made everything so stress-free! It was our first time traveling with our child, and we truly felt taken care of. After skiing, we were promptly given warm herbal tea, and in the afternoon, we'd return to the room to find a thoughtful welcome fruit platter. After soaking in the hot springs, the housekeeping staff even washed our wet swimsuits and returned them to our room right away. Finally, at the end of our trip, the hotel provided a free shuttle to the high-speed rail station. Since our departure time coincided with lunchtime, our concierges, anticipating that we might be on the road and unable to eat, prepared sandwiches and fruit for us. We were incredibly touched! Seeing that we had a child, they even treated our little one to a complimentary chocolate ice cream before we left. It was truly a moment filled with happiness, and our child was absolutely thrilled, insisting that I bring him back next year. It was genuinely wonderful! A special, special thank you to our concierges: Shan Yue, Yue Bai, and Yun Duo. We wish you all the best in the new year! If you're traveling with children like me, I highly recommend staying here! After your hot spring soak, you absolutely must try 'Dayi's body scrub' – it's a new world experience!
Facilities: The hotel's decor is decent and standard; it's not brand new but very clean.
Hygiene: The hygiene was excellent.
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