Publicado em6 mar. 2026|One Bedroom Deluxe Apartment
Guest UserThis was my first time staying at Ascott Surabaya, and the experience was not very memorable for me. When I first arrived, the security staff were not proactive in helping unload my luggage from the taxi.
Secondly, the lobby layout was not particularly impressive in my opinion. However, the staff were fairly friendly and explained the hotel facilities well.
As for the room, it was decent and in good condition. The kitchen equipment was complete, and the microwave, washing machine, and dryer all worked well. The bathroom was clean, although I think it could be redesigned to look more modern.
The check-out process went smoothly, but once again the security staff were disappointing. He just stood there without offering any help to load my luggage into the taxi. At that time I was carrying one large suitcase and one small one, so assistance would have been greatly appreciated. That should be part of a security staff’s responsibility, especially for a five-star hotel.
For the location, Pakuwon Trade Center (PTC) is located right in front of the hotel, making it very convenient to visit Pakuwon Mall, the largest mall in Indonesia.
For me, staying here once is enough. For some reason, I didn’t feel any significant comfort, especially for a five-star hotel, and the attitude of the security staff was very disappointing.
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Preço por noite a partir de:VND 2.016.981
Publicado em10 fev. 2026|Studio Deluxe King
PpnmfLocation is great, staffs are very friendly, breakfast is good, a very nice cafe downstairs stairs. Galaxy mall is within 3 minutes drive away and a lot of food within reach. The room is comfortable and clean. Good bed, kitchenette with coffee machine, washer dryer and huge fridge. Everything is great except for asking for high floor but was told highest is 3rd floor which is a disappointment as the road noise is a killer. It’s extremely noisy when there is siren or loud motors passing by, I have to turn on music to get to sleep.
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Preço por noite a partir de:VND 1.349.826
Publicado em25 dez. 2025
Guest User
The floor is like never swept and mopped.
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Preço por noite a partir de:VND 1.838.556
Publicado em11 jul. 2026
Guest User
1. Friendly service
2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv,
3. Good amenities but towels are old, overused
4. Complimentary water n snacks 👍🏻
5. Hot/cold water dispenser in the apartment 👍🏻
6. Lamp plug wire was exposed
7. Cupboards/shelves were cracked/broken
8. Stained- scissors, towel, stool, sink, bathroom tiles
9. Trail of ants found in the bathroom but service staff came promptly to clean it
10. Kitchen area has a musty smell - maybe due to poor ventilation
11. Bathroom door handle cover was loose
12. Water flow was slow
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Preço por noite a partir de:VND 1.132.613
Publicado em13 mai. 2025
Revaleri
The hotel is clean. But the bathroom door is a bit broken. Hard to open. The receptionist is friendly but did not stay 24 hours.
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Preço por noite a partir de:VND 411.154
Publicado em29 jul. 2026|Apartment
Pince Pasaribu1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor.
2. When we turned on the faucet, a strong odor came from the drain or water pipe.
3. The blanket was too small, only suitable for one person.
4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit.
Otherwise, the room was good, and the location is highly recommended.
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Preço por noite a partir de:VND 519.761
Publicado em9 fev. 2026|AMOR 8
Guest User
Beyond expectation 👍
Facilities were great, and the price was affordable. The location is strategic, and the service was good. The view from the room was also very nice. (Photos attached).
Just a suggestion for next time: maybe you could inform guests about the parking floor (P1, P2, etc.) upon arrival. We had some trouble getting our car out late at night and very early in the morning because the mall access has limited hours, and our car was parked on P1.
Thank you! We'll definitely stay here again next time.
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Preço por noite a partir de:VND 333.578
Publicado em11 jun. 2026
hendrasptThe room is massive!
It has its living room with a sofa and also dining table. Everything works well and so clean. The staff also is very kind and informative.
If something need to be improve is the bathroom, one of two toilet only has a curtain and not full to the floor so the water splash everywhere when taking the shower.
Overall this is really nice hotel, will comeback again next time if I go to Surabaya.
Thank you
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Preço por noite a partir de:VND 442.184
Publicado em12 jul. 2025|One Bedroom Deluxe Suite Apartment
Rizki PrimantoMy evaluation of the overall evaluation is quite good. One thing that might be improved is related to its facilities, such as consistent maintenance in the room and access to the lift before entering the room. For current circumstances, I will give 8.5 out of 10 as a result.
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Preço por noite a partir de:VND 570.185
Publicado em16 jan. 2025
Nurah
The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.
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Preço por noite a partir de:VND 1.124.855