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Explore avaliações de hóspedes de hotéis em Albuquerque

San Mateo Inn
3.9/543 avaliações
The only reason I didn't give it 5 stars is the location. With that being said the owners have done a WONDERFUL job of keeping the grounds safe. We felt safe in parking lot and in our room. Our room was very nice and clean. Updated to a mountain country feel. Staff at front desk very kind. Affordable rates. We would totally stay here again. Left this morning safe and rested for the rest of our travels. Thank you guys for being part of our relocation adventure and being there for us to rest our heads!
La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW
3.2/598 avaliações
Hotel took care of trip.com giving wrong location for NW laquinta. It was a clean most comfortable room. No problem with our 11pound pup. Area has homeless all around streets filthy. Scarey for this country girl. Disappointed city not more interested in cleaning up feces garbage rotting food etc that homeless leaves everywhere.
Hyatt Place Albuquerque Airport
4/5100 avaliações
Staff was excellent, the hotel room was clean but I could tell it was slightly older. Carpets are likely due for a deep clean, but overall it was a great stay.
Sheraton Albuquerque Airport Hotel
3.7/5104 avaliações
My company hosted a four day event from Tuesday, September 20, 2022 to Friday, September 23, 2022. Erika in catering went above and beyond to make our event run as smoothly as possible, doing the job of multiple people. After the AC not working in one of the conference rooms for two days, Erika took the initative to switch our event to a different room with working AC. During the lunch rush in the hotel restaurant, Erika was taking orders, serving drinks, bringing out orders, and busing tables for 30 to 40 people, at times by herself, with no complaints, only apologies for being understaffed. Erika is truly an asset to this hotel, a joy to work with, and always has a smile on her face. On another note, the hotel is shabby. AC didn't work in the Lounge on the club level and at times in my room.
TownePlace Suites Albuquerque Airport
4.2/531 avaliações
As this is an airport, I only had very modest expectations, but those expectations were certainly exceeded. The front desk staff was very friendly and courteous at both check in and out. There is a small fridge stocked with complimentary bottle water at the lobby. Complimentary cookies are also available. The shuttle driver was also friendly, and the shuttle arrived for airport pickup shortly after I called the hotel. The room was spacious, clean and functional (the only thing slightly odd was the spot-light style lighting around the work desk- but it's just a very minor thing). There is a small fitness center right by the lobby - the machines are in good condition. Like all other Townplace properties, it offers complimentary breakfast; and I thought the quality of the breakfast was above-average. The lobby area feels bright and clean. Overall, this property offers excellent value and convenience.
Hilton Garden Inn Albuquerque Uptown
4/5101 avaliações
I recently moved to Denver from Albuquerque and still have a New Mexico Driver’s License. Upon check in I was asked for my ID and credit card. I was extremely disappointed that, instead of being thanked for being a Diamond member and receiving my two waters as usual, I was told that I couldn’t stay there because I’m a local. The staff suggested I stay at another hotel instead. I had to produce my lease agreement to prove that I live in Denver before I was allowed to check into my room for work. This “no locals” policy isn’t listed anywhere on their website, and this has been documented in my current case. I spoke with the supervisor that checked me in, and said she was the manager on duty, who assured me that Assistant General Manager JJ would give me a call. Unfortunately, I never received a call. When I tried to call him twice, I asked for the manager and he responded that he was the manager. I asked, “Hi, is this the manager JJ?” and he replied, “I’m the manager and I’m not going to give my name out for security purposes,” then he said he couldn’t hear me and started to get belligerent. I called back, he answered the phone, said hello, then screamed that he was on the phone to someone else and put me on hold. Since I cannot have my phone at my work site, I left it in the car and didn’t receive a call back during my stay. I will absolutely not be staying at this property again and will be informing all of my coworkers that the Homewood Suites up the road is much friendlier, overall more hospitable. I also hope the supervisor and the Assistant Manager both receive hospitality training. Some other issues about the property: I asked the front desk about police activity at the hotel and received a vague response, and then they brushed it off because hotel security had arrived, this made me feel unsafe. Last time I stayed at the property an individual had broken into and locked himself in the pool restroom until three security guards knocked down the door. The hotel is under construction and at one point me and other guests were made to walk under an active motorized scaffolding. There was garbage and construction materials littering the fire escape. These are very much safety concerns. Another complaint about the construction is that 75% of the parking lot is taken up by shipping containers, cranes or construction materials. There isn’t any instruction or indication on where to park.

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