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Water Garden Sigiriya
4.8/544 avaliações
This is not our first stay at the hotel. This was our 3rd or 4th visit and it is the last for sure due to their poor customer handling and management. I must say that our previous stays were fabulous and i have made positive reviews in TripAdvisor for those. However, this time most of the staff are new to us and not so friendly and caring as the ones who were there earlier starting from the front office. They just don't care, I don't know if its because we are local travellers. On the other hand, the ”amberella” welcome drink is awesome as always. We stayed in a Duplex as there were 4 adults and my 9 month old baby. The rooms were clean and spacious. The living area was giving a calming vibe and had the same look as their other villas we have stayes before. Our baby, husband and I were in the upstair room and when we entered the room is was heated up and the air conditioner was not working properly. It was so uncomfortable so we called the front office and they sent a team to repair. It was taking alot of time so we requested for another room as our baby was feeling tired and needed a nap. Plus, they had adequate rooms vacant and even had Duplex category rooms available too. Still, they refused to shift us to another room so we kept the baby in the ground floor room. The repair took around 2 hours! And then we went to the room and the air conditioner was working. Yet, we were not able to have a nap and relax as we had to go out to Anuradhapura which is the main reason for our visit. So we came back at around 9.30pm and the air conditioner was not working again. Again the same drill, a team came, inspected and told us they need to repair again and it was 11.45pm when they said this. We refused because we were already exhausted as needed to sleep. Also, now, at 11.45 at night they are asking us if we can move to another room (Duplex category). They had vacant Duplex category rooms all this time and in the moddle of the night they are asking us to shift. In my head I was bursting but we were all too tired to keep arguing or leaving the useless place so we stayed in the same Duplex room just till morning. Early morning we left the hotel without breakfast eventhough we had paid for full board. They charged us the whole amount and invoiced for the additional food as well as mini bar (just mentioned this if not someone could think that they must've given a discount or wave-off). So we paid almost 500USD just for one night for this drama. We will never go back to this hotel and not at all recommend. I guess the main issue was poor management of the situation and it shows how poor the hotel management is. We were in Duplex 3 (Kohomba). This hotel staff or management will never care about the customer if something goes wrong and lacks hospitality. Afterall, while we were having our breakfast we got a call from the general manager of the hotel and he apologized but I think it is too late as we have already left their property. On the plus side, t
Sanemro Villa
4.5/520 avaliações
PROS: - very spacious room! and everything is clean, I was totally impressed when I arrived. - the staff not only helped me hire a tuktuk for a day tour but also recommended to hitch with another solo traveller for the same tour and date. won my budget, tour experience and also a new friend - very sumptuous breakfast! - the staff are very friendly. they served free tea after checkout while passing time and got a free history lesson and current events of Sri Lanka too - centrally located, just a stone throw away from the clock tower which is very close by the bus stops, restaurants and groceries CONS: none! I would totally recommend this property and would like to stay here again
Kalundewa Retreat
4.5/543 avaliações
The ambiance and the echo at the hotel were great, but unfortunately, the cleanliness did not meet expectations. The glass walls of the chalets were not properly cleaned, which affected the view. Additionally, the lights in the pantry were tipped a couple of times, and four lights in the chalet were not working. The meals were sometimes delivered incorrectly—on a few occasions, the soup or starter was missing, and at dinner, one of the meals arrived incomplete. We had to wait over 20 minutes for it to be rectified. Water supply was interrupted a couple of times, and it took more than an hour to restored. What was most disappointing was the lack of follow-up from the hotel management. Despite hearing that the general manager was available, no one reached out to discuss or address the issues we faced, which left us feeling neglected. Given all the issues, I would not consider returning to this hotel. However, I would like to give a special mention to Anuhas, who was very pleasant and took great care of us, driving us around in the buggy. His hospitality was truly appreciated.
Eden Grand
4.6/57 avaliações
The service attitude of the store is very good (it should be a store independently operated by the owner). After arriving at the store, I was given a glass of watermelon juice (free). There is a small terrace outside the room. The most abundant thing is breakfast. The photos and scenes on Ctrip have a relatively high degree of restoration.
Sigiriya Forest Edge by Marino Leisure
4.8/512 avaliações
This place is absolutely incredible! The rooms are uniquely designed, and being surrounded by the forest is just magical. There's a ton of activities to enjoy, and trust me, the hotel looks even better in person than in the online photos. It's perfect for families and kids. The staff is super friendly and their service is world-class. We planned a 10-day tour around Sri Lanka, but now my family wants to stay longer in this hotel because of the fantastic service and amazing experience. The food was fantastic, and the staff truly goes above and beyond to make you feel special. Highly recommend staying here!
Sundaras Resort & Spa Dambulla
4/536 avaliações
The hotel is right next to the cave temple and you can walk past it, which is very convenient. The hotel can report to Lion Rock for a group tour, or charter a car to Lion Rock, and then go to the ancient city. The price is billed in US dollars.

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Informações sobre viagens locais

Quantidade de hotéis16
Quantidade de avaliações0
Maior preçoR$ 204
Menor preçoR$ 56
Preço médio (fins de semana)R$ 146
Preço médio (dias úteis)R$ 150